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AI Agent Development for eCommerce

Commerce-UI's eCommerce AI Lab is the first full-time AI engineering team inside an eCommerce agency. We build AI shopping assistants, operations agents and answer engine optimization for Shopify and beyond.

We run a real AI engineering practice: evals, harnesses, infrastructure. It's what gets an agent from a demo into production.

Trusted by the eCommerce leaders

  • Lady Gaga
  • Oura
  • Magda Butrym
  • Pangaia
  • Carhartt WIP
  • Chantelle

AI services for eCommerce

AI Shopping Assistants

We think shoppers should be able to ask your store a question the way they ask ChatGPT. So we build shopping assistants that answer from your catalogue: product advice, comparisons, product cards and checkout inside the conversation, hand-off to a human when needed. Brand voice and answers are tested before launch.

Custom AI Agents for eCommerce Operations

Every brand has repeatable work that never gets done at the pace it should. We build agents for it.

Process agents. Catalogue enrichment across thousands of SKUs, content and creative production with human review, retailer compliance checks run by an agent with a browser, support resolution within your policies. Each agent is scoped to one process and measured against a clear definition of done.

eCommerce management copilots. Connected to your analytics, ad platforms and storefront. Ask why conversion dropped last week and get an answer with the numbers behind it, or have the copilot notice the drop first and propose an experiment.

Answer Engine Optimization & Agentic Commerce

Shoppers ask ChatGPT what to buy, and AI agents are starting to buy for them. We make your store legible to AI assistants: structured product data, machine-readable policies, feeds, agentic checkout readiness. Then we measure your visibility across ChatGPT, Gemini, Perplexity and Google AI Mode every month.


How we build agents that work in production

Evals.

Every agent gets its own benchmark: hundreds of real scenarios with strict pass criteria, run on every change, including a change of model. You know what improved and what regressed.

Harness.

An agent is only as good as what it can see. We organise and clean your company data, connect the systems it needs, and build the environment in which it understands how your business actually works.

UX.

How people interact with the agent matters as much as what it answers. We design the interface: streaming, product cards inside the chat, resumable sessions, hand-off to a human.

Infrastructure.

We make sure the agent runs securely: scoped access to each system, audit logs, and sandboxed browser and computer use where an agent needs them.


What we build with

Production agents are not just a model, but an entire stack. Here's what we love to use.

Thinking of applying AI in your eCommerce company? Let's talk!

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